Our Services
We offer two focused service tracks to meet your IT needs: Smart Hands dispatch for onsite technical work, and comprehensive Business IT Support.
Smart Hands & Dispatch
Professional technician dispatch for data centers, colocation facilities, and remote office locations. We serve as your local hands when you need onsite support.
- Data center rack and stack
- Hardware installation and swaps
- Cable management and runs
- Equipment troubleshooting
- Scheduled and emergency dispatch
- After-hours availability
Business IT Support
Complete IT support for small and medium businesses in the Portland area. From break/fix repairs to ongoing maintenance and technology planning.
- Break/fix computer repair
- Network setup and support
- Workstation deployment
- Server maintenance
- Preventive maintenance plans
- Technology consulting
Frequently Asked Questions
Common questions about our IT services.
We serve the Portland metropolitan area including Portland, Beaverton, Hillsboro, Tigard, Lake Oswego, Gresham, Milwaukie, Tualatin, and surrounding communities. For data center work, we can travel to facilities throughout the region.
Yes. After-hours and emergency dispatch is available. Response times and availability may vary. Contact us to discuss your after-hours requirements and we can arrange coverage that meets your needs.
For scheduled work, we typically accommodate requests within 24-48 hours. Emergency dispatch is available with faster response times depending on technician availability and location. Contact us with your specific timeline requirements.
Yes. Ternes IT Services is fully insured for liability. We can provide certificates of insurance upon request for data center access and contract requirements.
Smart Hands is dispatch-based work where we act as your onsite technician at data centers or remote locations, following your instructions or standard procedures. Business IT Support is broader ongoing support for your company's technology needs, including troubleshooting, maintenance, and planning.