Smart Hands & Dispatch Services | Portland Data Center Support

Your Local Technical Resource

When you need hands-on technical work at a Portland-area facility, Ternes IT provides experienced technicians who can execute your requirements professionally and efficiently. We serve as an extension of your team, following your procedures and documentation while providing skilled local support.

Whether you manage infrastructure remotely, need coverage for a facility without dedicated staff, or require additional support during projects, our Smart Hands service gives you reliable onsite capability without the overhead of full-time local personnel.

After-Hours Availability

We understand that data center work often needs to happen outside business hours. After-hours and emergency dispatch is available for urgent situations and scheduled maintenance windows. Contact us to discuss your requirements.

What We Do

Common Smart Hands tasks we handle for our clients.

Rack & Stack

Server and equipment installation in data center racks. Proper mounting, labeling, and documentation per your specifications.

Hardware Installation

Install servers, switches, routers, firewalls, storage arrays, and other equipment. Configure physical connections as directed.

Cabling & Connectivity

Run and terminate network cables, fiber, and power connections. Cable management and labeling to your standards.

Hardware Swaps

Replace failed components including drives, memory, power supplies, and NICs. RMA processing and parts staging.

Equipment Troubleshooting

Diagnose hardware issues, check indicator lights, reseat connections, and gather diagnostic information for your remote team.

Visual Inspections

Physical audits, serial number collection, photo documentation, and equipment verification for inventory or compliance.

Shipping & Receiving

Accept deliveries, unpack and inspect equipment, stage for installation, and prepare outbound shipments.

Console Access

Connect to equipment via console cable for remote engineers. Provide local keyboard/monitor access as needed.

Emergency Response

Urgent dispatch for outages and critical issues. After-hours availability for time-sensitive situations.

Who Uses Smart Hands

Organizations that benefit from local dispatch support.

Remote IT Teams

Companies managing Portland-area infrastructure from other locations who need reliable local technicians for physical tasks.

MSPs & IT Providers

Managed service providers needing dispatch support for clients in the Portland metro when their own staff is unavailable.

Colocation Customers

Businesses with equipment in Portland data centers who need periodic onsite support without traveling.

Hardware Vendors

Technology vendors requiring field service support for warranty work, installations, or customer deployments.

How to Request Smart Hands

1

Submit Request

Contact us with your requirements, location, and timeline.

2

Confirm Details

We review scope, access requirements, and scheduling.

3

Dispatch

Technician arrives at your facility at the scheduled time.

4

Execute

Work completed per your instructions with real-time updates.

5

Report

Receive documentation confirming work completed.

Smart Hands & Dispatch